Check the status of an existing claim

FAQs

We have included the answers to some Frequently Asked Questions below for your convenience.

Please read the full Terms and Conditions here prior to making a Claim. 

 

How long does this promotion go for?  

The Purchase Period starts on 12 October 2026 and closes on 15 November 2026. 

Plus, please note you must submit your claim online by 30 November to be eligible. 

  

Who can enter the Promotion? 

The Promotion is only open to individual Australian and New Zealand residents who are aged 18 years and above, are not employees of Canon and who received an email from Canon on 12 October 2026 with a weblink to participate in this Promotion. 

 

Why did I get an email about this Promotion? 

The team at Canon wanted to say thanks to our customers and offer a small token of our appreciation! 

So, we have sent an email with details of an exclusive 10% Lens Cashback offer to anyone that made a claim in one of our past promotions, listed below: 

Canon Travel Cashback Promotion 2024, Canon July Snap Vouchers Promotion 2024, Canon Summer Cashback Promotion 2024, Canon Adobe Promotion 2025, Canon Summer Cashback Promotion 2025 and Canon Bonus Lens Promotion 2026. 

  

What product purchases are eligible? 

Any new (not pre-owned) Canon lens or extender listed below, purchased between 12 October 2026 and 15 November 2026, are eligible.  

 

Eligible Products

RF100-300LIS 

RF2414L 

RF70-20040LIS 

RF100-400IS 

RF2418ST 

RF7-14LFISH 

RF100-500LIS 

RF24-240IS 

RF75-300 

RF10-204LIS 

RF24-50ISSTM 

RF8512L 

RF135LIS 

RF24-7028LIS 

RF8512LDS 

RF1414L 

RF2828STM 

RF8514L 

RF14-35LIS 

RF28-7020L 

RF8520ISM 

RF14X 

RF28-7028IS 

RFS10-18ISSTM 

RF15-30ST 

RF2X 

RFS14-30PZ 

RF15-3528LIS 

RF3514L 

RFS18-150 IS STM 

RF16-28IS 

RF4512STM 

RFS18-45 IS STM 

RF1628ST 

RF5012L 

RFS39DUALFISH 

RF200-800IS 

RF5014L 

RFS55-210ISSTM 

RF2014L 

RF5018STM 

RFS78DUAL 

RF20-50LPZ 

RF52DUALFISH 

RF120080LIS 

RF24-105ISSTM 

RF70-20028LIS 

RF40028LIS 

RF24-105LIS 

RF70-20028LISZBK 

RF60040LIS 

RF24-105LISZ 

RF70-20028LISZWH 

RF80056LIS 

 

 Where can I buy an eligible product from? 

You will need to purchase the new lens or extender from the same authorised Canon Australia or Canon New Zealand retailer you bought your camera from, which was listed in your past promotion claim.   

The retailer name will be listed in the email we sent you, telling you about this promotion on 12 October. 

  

How do I make a claim? 

Make an Eligible Purchase from the retailer noted in the invitation email by 15 November 2026.
 

Then click on the weblink provided in the invitation email and complete the below steps by 30 November 2026. 

  1. Fill in your details including name, phone number, valid email address and physical address (if applicable)
  2. Fill in your purchase details including the product purchased, serial number, retailer name and purchase date.
  3. Upload a photo of your receipt and a photo of the serial number.
  4. Complete your bank details.

  

What is required on my receipt? 

The receipt for the Eligible Purchase must clearly specify: 

  • the Eligible Product purchased
  • the price of the Eligible Product purchased
  • the name of the authorised Canon Australia / New Zealand retailer
  • the purchase date
  • the receipt number; and
  • that payment for the Eligible Product has been received in full.

If the receipt is missing any of the above information, or is illegible or indecipherable, it will render the claim invalid. 

 

Where can I find my product serial number? 

The serial number for your Canon lens is typically engraved or printed directly on the lens barrel or near the metal lens mount.  

The serial number is also printed on a white sticker label on the original product box. 

  

How many times can I enter? 

A maximum of 3 eligible products can be claimed per person. 

Please note each eligible product must be submitted as a separate Claim.  

 

What will I receive? 

You will receive 10% Cashback (inclusive of GST) of the Eligible Purchase price paid, rounded to the nearest dollar.  

You will receive your Cashback via an EFT payment (Bank Transfer). 

Please note a cap/maximum cashback of $1,000 per product will be applied. 

 

How long will it take to get my Cashback? 

Please allow 7 business days for us to review and approve your claim. If it is approved and no further information is required, you will get an email stating your claim has been approved. 

Please allow 21 business days to get your Cashback via bank transfer, from the date your claim was approved. 

Please note that these time frames are a guide and we will aim to get your Cashback to you as fast as possible! 

 

How do I check the status of my claim? 

You can check the status of an existing claim on the claim page by entering your mobile number and claim ID. Your claim ID can be found in your email confirmation. 

 

 I am having trouble entering the promotion, what could be wrong? 

Ensure you have entered the correct information in all the fields on the entry form. If you have missed entering information or entered it incorrectly, please refer to the error messages that will appear when you try to submit your Claim. You will not be able to submit your Claim until all information requested has been correctly entered. 

If you continue to experience difficulty claiming, please Contact Us before 30 November 2026 for further assistance.  

 

Why should I add your email address to my Safe Sender or Recipient list?

Some email providers, such as Microsoft Outlook and Hotmail, can occasionally block or filter automated email, even when they are legitimate and not considered spam. This can sometimes prevent important emails from reaching your inbox. To ensure you receive important updates about your entry, including claim or payment notifications, we recommend adding our email address, support@canonpromos.com.au, to your Safe Sender or Safe Recipient list. This helps your email provider recognise our messages as trusted and reduces the chance of them being blocked or sent to your junk folder, and helps ensure you receive claim notification without delay.

Who should I contact if I need further assistance? 

For any technical issues or enquiries, please contact our Customer Service Team here.