Check the status of an existing claim

FAQs

When is the Promotion Period?

The Promotion Period starts on 13 November 2025 and ends on 4 February 2026.

 

Who can enter the Promotion?

The promotion is only open to individual Australian and New Zealand residents who are of the age 18 or over, and who are not employees or immediate family members of employees of Canon or its related companies.

 

What products are eligible?

 

Cash Back Value

Product Name

AUD 

NZD 

EOS C400
EOS C80
EOS C70
EOS R1
EOS R3

$500 

$500 

EOS R5 Mark II
EOS R5
EOS R5 C

$250 

$250 

EOS R6 Mark II
EOS R8
EOS R7
EOS RP
PowerShot GOLF

$150 

$150 

EOS R10
EOS R50 V
EOS R50 Twin Kit
EOS R100 Twin Kit
PowerShot V1
PowerShot V10

$100 

$100 

EOS R50 Single Kit
EOS R100 Single Kit

$50 

$50 

 

Which purchases are eligible?

To be eligible to submit a claim, participants must purchase a new eligible product during the promotion period from an authorised Canon Australia or New Zealand retailer.

For purchases made via Amazon AU, the product must be both sold and shipped by Amazon AU. Claims will not be accepted for products purchased from an affiliated Amazon reseller listed on the Amazon Marketplace.

 

How do I make a claim?

  1. Purchase any eligible product between 13 November 2025 and 4 February 2026, and keep your receipt and packaging.
  2. Go online to www.canon.com.au/summer2025 (Australia) or www.canon.co.nz/summer2025 (New Zealand) to make a claim by 18 February 2026.
  3. Upload a photo of your receipt and a photo of the product serial number.   
  4. Fill in your details including name, phone number and valid email address.

 

What is required on my receipt?

The receipt for the eligible product must clearly specify:

  • the eligible product purchased
  • the price of the eligible product purchased
  • the name of the authorised Canon Australia or New Zealand retailer 
  • the purchase date
  • the receipt number; and
  • that payment for the eligible product has been received in full.

If the receipt is missing any of the above information, or is illegible or indecipherable, it will render the claim invalid.

 

How many times can I enter?

The promotion is limited to three (3) claims per person

 

What will I receive?

  • Australian residents can choose to receive either a Virtual Visa Gift Card or a bank transfer.
  • New Zealand residents will receive a bank transfer to their nominated bank account.

 

I am having trouble entering the promotion, what could be wrong?

Ensure you have entered the correct information in all the fields on the entry form. If you have missed entering information or you have entered it incorrectly, please refer to the error messages that will appear when you try and submit your Claim. You will not be able to submit your Claim until all information requested has been correctly entered.

 

How do I check the status of my claim?

You can check the status of an existing claim on the claim page, by entering your mobile number and claim ID. Your claim ID can be found in your email confirmation.

 

Who should I contact if I need further assistance?

For any technical issues or enquiries, please contact our Customer Service Team via email at support@canonpromos.com.au.